magnum96 Privacy Policy
At magnum96, we take our responsibility to protect every player's personal information seriously. This policy clearly explains how we collect, store, use and safeguard your data — so you can play with comfort and full confidence.
Data Protection Principles
Our Commitment to Your Privacy
Six core pillars that shape how magnum96 handles player personal information with trust and responsibility.
Minimal Collection
magnum96 only collects information that is genuinely necessary to operate your account, process deposits and withdrawals, and meet international licensing requirements. No excess data is collected without a valid reason.
Secure Storage
All player data is stored on servers protected with industry-grade encryption. Internal access is restricted to authorised staff only, and every access is logged for audit purposes.
No Data Selling
magnum96 never sells, rents or trades your personal information to third parties for marketing purposes. Your data is only shared in situations clearly defined in this policy.
Full User Control
You have the right to access, correct and request deletion of your personal data at any time. We provide clear procedures to help you exercise those rights through our customer support.
Bilingual Support
The magnum96 customer support team is ready to help you understand this policy and handle any privacy-related requests in Malay or English, via live chat or email 24/7.
Regular Review
This Privacy Policy is reviewed and updated periodically to ensure it remains relevant with changes in legislation and industry best practices. Players will be notified via email or a notice on the website when material changes are made.
Introduction
This Privacy Policy describes the personal data management practices followed by magnum96 ("we", "platform", "magnum96") when handling information from users who register and use our online casino and sports betting services. It applies to all players who access the magnum96 platform via the website or any related channel.
By registering an account at magnum96 and using our services, you acknowledge that you have read, understood and agreed to the terms outlined in this Privacy Policy. If you do not agree with any provision herein, you are advised not to use our platform. This platform is for users aged 21 and above.
This policy is written in Malay as the platform's official language for the Malaysian market. An English translation is available upon request through our customer support.
1. Information We Collect
magnum96 collects various categories of personal information from players during the account registration process, platform usage and financial transactions. This collection is done directly from you or automatically through the technology used in our platform.
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number (MyKad) | Registration form, KYC verification |
| Contact Information | Email, mobile phone number | Account registration |
| Financial Information | E-wallet details, bank account number (FPX) | Deposit and withdrawal process |
| Usage Data | Game activity, betting history, session time | Automated system logs |
| Technical Data | IP address, device type, web browser | Cookie technology and server logs |
2. Purpose of Using Information
Every piece of information collected by magnum96 is used only for legitimate purposes related to the operation of the platform. The following are the main purposes for using your personal data:
- Verifying player identity and complying with international licensing requirements, including Know Your Customer (KYC) procedures required by regulatory bodies.
- Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX (online banking), Boost and cryptocurrency securely and accurately.
- Managing player accounts, including VIP status assignment, weekly cashback calculation and welcome bonus allocation according to the set terms.
- Detecting and preventing fraud, money laundering or platform abuse that could compromise the safety of other players.
- Providing customer support in Malay and English via live chat and email 24/7, including handling complaints and account-related enquiries.
- Sending important notifications related to accounts, policy changes, promotions and platform updates — based on the communication preferences you have set.
- Ensuring the platform runs smoothly, improving user experience and resolving technical issues through anonymised usage data analysis.
magnum96 does not use your personal information for third-party marketing purposes or sell it to any external entity without your consent.
3. Sharing Information With Third Parties
magnum96 only shares player personal information in limited and necessary circumstances. This sharing is done carefully with parties bound by strict confidentiality obligations.
- Payment Providers: Required transaction information is shared with payment service providers such as the FPX gateway, Touch 'n Go, DuitNow, Boost and cryptocurrency networks solely to process your financial transactions.
- Game Software Providers: Minimal game session information is shared with licensed game providers such as PG Soft, Pragmatic Play, JILI and Spribe for game operation and winnings verification purposes.
- Regulatory Bodies: Where required by international licensing bodies or competent authorities, certain information may be disclosed in accordance with valid legal requirements.
- Anti-Fraud Services: Required information is shared with licensed identity verification and fraud prevention services to protect the safety of all players on the platform.
4. Data Retention Period
magnum96 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. When you close your account, we will retain your data for the period required by applicable international licensing and legal requirements, which typically covers financial and transaction records for audit and compliance purposes.
Once the mandatory retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to your identity. Anonymised technical data records and usage logs may be retained for a longer period for the purpose of analysing platform security trends.
If there is an active dispute, legal investigation or claim related to your account, relevant data will be retained until the matter is fully resolved, even if this exceeds the standard retention period.
5. Use of Cookies and Tracking Technologies
The magnum96 platform uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website. We use several categories of cookies:
- Essential Cookies: Required for basic platform functions such as login authentication, session management and transaction security. These cookies cannot be disabled as they are critical for the website to operate.
- Analytics Cookies: Help us understand how players interact with the platform so we can improve the user experience. Data collected is aggregated and anonymised.
- Preference Cookies: Store your choices such as language, display settings and game preferences so you do not need to set them again each time you log in.
You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the magnum96 platform.
6. Security Measures
Player data security is an absolute priority for magnum96. We implement multiple layers of technical and organisational protection to ensure your personal information is always kept safe from unauthorised access.
- 256-bit SSL encryption for all data transmitted between your device and magnum96 servers, ensuring information in transit cannot be intercepted or read by any third party.
- Server infrastructure protected by multi-layered firewalls and intrusion detection systems that operate around the clock to monitor security threats.
- Strict internal access control procedures ensure that only authorised staff who require access to specific data can view it, with every access recorded.
- Regular security audits by independent parties to assess the effectiveness of data protection measures and identify and address any potential vulnerabilities.
- A comprehensive incident response plan to handle any data breach promptly, including notification obligations to players and regulatory bodies within the required timeframe.
7. Cross-Border Data Transfers
As magnum96 operates under international licensing, your personal information may be processed or stored outside Malaysia. In such cases, we ensure that those data transfers are carried out with adequate protection, at least equivalent to the standards set out in this policy.
All third parties that receive magnum96 player data in the context of cross-border transfers are required to comply with strict data protection policies and are bound by legally enforceable confidentiality agreements.
8. Underage Players
magnum96 is an online gambling platform intended exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.
All players are required to confirm that they meet the minimum age requirement during the registration process. Should we find that personal information of an underage player has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.
If you have information that an individual under 21 is using the magnum96 platform, please contact our support team immediately via live chat or email at [email protected]
Your Rights
Player Rights Regarding Personal Data
As a magnum96 player, you have certain rights relating to your personal information. We are committed to making it easy for you to exercise these rights.
Right of Access
You have the right to obtain a copy of the personal information we hold about you at any time upon a valid request.
Right to Rectification
If any information we hold is inaccurate or out of date, you have the right to request that we correct it promptly.
Right to Erasure
In certain circumstances, you may request that we delete your personal data, subject to mandatory retention obligations imposed by our licensing requirements.
Right to Object
You have the right to object to the processing of your personal data for certain purposes, including unsolicited marketing communications.
Right to Restriction
You may request that we limit the processing of your personal data in situations where the accuracy of the data is disputed or the processing is unlawful.
Right to Portability
You have the right to receive your personal data in a structured, machine-readable format to facilitate transfer to another service provider if needed.
Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out before the withdrawal.
Right to Complain
If you believe your privacy rights have been violated, you have the right to file a complaint with the magnum96 compliance team or the relevant regulatory body.
To exercise any of the rights above, contact us via live chat or email at [email protected]. Requests will be processed within a reasonable timeframe and we will verify your identity before proceeding.
FAQ
Privacy Questions
Answers to questions frequently asked by magnum96 players regarding the protection of their personal data.
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